Our Policies
General Policies
Contact us toll-free at 1-888-215-5855 prior to placing any orders and we will happily advise you of the anticipated delivery dates for your selected merchandise if you require the order within a specific time frame.
Your Credit Card will be charged when the order is received to start the order process.
If you have a gift card, store credit or promotional saving code you wish to use please indicate this under the additional information and policies section of the shopping cart during checkout and these deductions will reflect on your actual bill after they have been verified, and not the on the automated email order confirmation.
Our site is secure, however if you feel safer placing your online order by phone, call us toll free at (888) 215-5855 and we will be happy to process your order. This method does require a return email or fax from you confirming you have read LadyGolf .Com's Sales, Return & Exchange Policies prior to placing your order, agree to all terms and wish to continue with placing the order.
All merchandise listed on ladygolf.com refers to U. S. sizing and scales.
We do not ship to P.O. boxes.
Lady Golf uses United Parcel Service (UPS) for all orders to a US Zip code and to Canada.
WHEN CAN I EXPECT DELIVERY:
Orders will be shipped according to the service selected when merchandise is ready for shipment.
Example: If standard ground service was chosen as the method for shipping, your order will generally deliver within 5 business days after your order has been shipped. Not after the order was placed.
PRIORITY SHIPPING:
Overnight and Second Day Air Shipments: Your order will deliver next business day or second business day accordingly after it has been shipped. Not after it was placed. If your priority ship products are not in stock, you will be contacted by email and/or phone and we will advise when the products can be shipped for you or suggest alternate in-stock options.
IN STOCK:
Merchandise normally ships within 2 business days after your online order is placed.
OUT OF STOCK:
Merchandise backorders usually ship 10-14 days after the order was placed. Items backordered for more than 14 days: Lady Golf will notify the customer via e-mail or by phone with an expected ship date.
INTERNATIONAL SHIPPING:
Lady Golf will attempt to ship international orders the most cost efficient way using the U.S. Postal Service for orders under $200 and United Parcel Service for orders above $200
IMPORT TAX, DUTY, BROKERAGE, ETC.
Please contact your local customs office to determine the exact customs costs that may apply to you. It is your full responsibility to verify the customs duties, charges and procedures prior to placing your order.
CANADA - Any orders (even gifts) to Canada valued over CA$60.00 from the USA are subject to fees established and collected by Canadian Customs at the Canada Border Services Agency (CBSA) and subject to any or all of the following - GST (Goods and Services Tax), PST (Provincial Sales Tax), Customs Duty, Brokerage Fees/Surcharge.
UNITED KINGDOM - These charges are established and collected by HM Customs & Excise in the UK and subject to any or all of the following - Customs Duty (Import Duty), Excise Duty, Import VAT (Value Added Tax), Brokerage and/or Processing Surcharges.
OTHER COUNTRIES: Please contact your local customs office for information specific to your area.
Shipping Policies
To calculate Shipping Charges, add an item to your shopping cart and enter your shipping address zip code to see the available shipping methods and charges for your order.
Gift Boxing/Wrapping and Cards
Please note that Gift Boxing/Gift Wrapping is available on selected
items for a charge $0.00 per item.
One gift card per order is available free of charge.
Taxes
We collect state sales tax when the shipping address is in one of the following states:
Sales tax will not be charged on orders that will be directly shipped to an address outside of the state of California. No sales tax will be charged for the purchase of a Lady Golf gift card. top »
Minimum Order Amount
Please note that we have a $25.00 minimum order requirement.
Credit Cards Accepted
Please note that we accept
American Express,
Diners Club,
Discover,
Mastercard,
Visa.
Order Cancellation Policies
Standard orders may be cancelled at any time prior to shipping by email to info@ladygolf.com, or by sending a fax to Lady Golf at (760)-773-2144
Please provide the order number provided with your order confirmation along with your name.
Cancellations by telephone will not be accepted. Please allow 3-4 weeks for processing refunds.
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Warranties
DEFECTIVE MERCHANDISE:
Lady Golf is committed to providing its customers with products of highest quality and value. All merchandise orders will be inspected prior to shipping by our quality control team and in addition, we request that you also carefully inspect your order upon it's receipt.
Lady Golf offers a 30 day in-house warranty against manufacturer defects.
Worn footwear will be repaired or replaced at the manufactures discretion.
In the event there is an occurence of a product defect, we request that you please contact us by phone and we will make every effort to resolve the problem and provide you with a return merchandise authorization number (RMA) as well as a return shipping label for qualified merchandise.
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Return Policies
All returns must be sent back to Lady Golf's main business address:
Lady Golf
42-412 Bob Hope Drive
Rancho Mirage, CA. 92270
REFUND/EXCHANGE or STORE CREDIT
may be requested for all merchandise received back at LADY GOLF within 14 days from the original date of delivery as long as it is new, unused, in its original packaging and with all product & price tags attached. If a refund is requested, it will be applied back to the original form of payment for the value of merchandise only, without shipping cost. Please allow 3 to 4 weeks for processing your refund.
EXCHANGE or STORE CREDIT
only is available for qualified merchandise received back at LADY GOLF after the first 14 days and within 30 days from the original date of delivery as long as it is new, unused, in its original packaging and with all product & price tags attached.
The following products may NOT be returned:
1. Used merchandise 2. Items listed in the product description as FINAL SALE 3. Items listed in the product description as CUSTOM ORDER 4. Books/Videos/DVDs. 5. Footwear without original shoebox/packaging. If shoes are being returned the actual shoe box can not be used as shipping box since this would damage the product's resale ability.
Promotional Lady Bucks Rewards Cards Valid For 6
Months From Date Of Issue And Redeemable For
Merchandise And Services Only. No cash value and
merchandise returned for refund within 14 days from the original date of delivery will be deducted any Lady Bucks value received towards the item at our discretion. Excludes merchandise exchanges.
RESTOCKING FEE'S
A 10% restocking fee based upon the selling price of the merchandise will be charged for any return of WALTER GENUIN SHOES unless an exchange is requested.
PACKAGE TRACKING:
Lady Golf recommends using United Parcel Service, Federal Express, Postal Services or other shippers who offer package tracking and delivery confirmation. We also recommend that you insure your returns for their full value.
LADY GOLF does not accept responsible for any return packages or merchandise which have been lost or stolen during transit. Please insure your return packages accordingly.
INTERNATIONAL ORDERS:
If you are returning any merchandise please be advised you are responsible for all return shipping charges from your country back to Lady Golf and for any levied duties, taxes and/or customs charges that may be incurred on the package. Prior to processing any refunds which may be due, these additional charges, if any will be subtracted from your total and the balance will be refunded to your credit card.
REFUSED OR UNCLAIMED ORDERS:
Refusal to claim or accept a package and refusal to make payments on any levied duties, taxes and/or customs charges may result in your local customs offices contacting Lady Golf. To comply with customs regulations, we will charge your credit card accordingly for any outstanding tax, duty, service, brokerage or shipment return payments plus any interest or penalty that may apply. By placing your online order with us you have agreed to comply to all terms of use for www.ladygolf.com and agree and authorize Lady Golf to make these charges to your credit card.
EXPIRATION OF STORE CREDITS:
Store credits must be used within 6 months from the date of issue.
REDEEM A STORE CREDIT ONLINE:
If you have a store credit you wish to use please indicate this under the additional information and policies section of the shopping cart during checkout and these deductions will reflect on your actual bill after they have been verified, and not the on the automated email order confirmation.
Store Privacy Policies
PRIVACY:
When you purchase products from our Stores, we may collect your name, address, email address, telephone number(s), credit card and verification information etc. In addition, we collect transaction information related to your purchase such as what you bought, the price you paid, the payment method you used and if the product was on sale. Your online orders email address will automatically be entered into our email database for newsletter updates, special offers and free ship promotional codes. Lady Golf uses SafeUnsubscribe which guarantees the permanent removal of your email address from our mailing lists if at any time you no longer wish to receive these free shipping or promotional offers. This SafeUnsubscribe link will be available at the bottom of every newsletter sent or from our homepage at www.ladygolf.com.
Lady Golf does not contribute to or participate in cooperative databases, share, sell or trade with third parties which give other companies access to such personal information.
Rev. 02/20/2009 top »
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